FAQ

Contact Us

  • Contact Information

    Email: contact@labno25.com
    Hours of operation: Monday to Friday 9am to 6pm

Ordering and Payment

  • Can I cancel my order?

    You may cancel your order by contacting customer service, but due to time differences, we cannot guarantee customer service will receive your request before the order ships.
  • Can I make changes to an order?

    Unfortunately, we are not able to change out the items in an order once the order has been placed. Please contact customer service immediately with a request to cancel your order, we will cancel the wrong item if it hasn’t been shipped out yet. You can then place a new order for the correct product.

Payment Methods

  • Accepted Payment Methods

    We accept Visa, MasterCard, American Express, Discover, JCB, PayPal, Free People Gift Cards and Store Merchandise Credit Cards. Issues with Pay Methods If your credit card was declined, your information was entered incorrectly or there are issues with the card. Please try a new payment method and contact your financial institution for more information regarding the decline.
  • Payment Security

    The site uses HTTPS connection and all communications between the website and the users are encrypted. Stripe services are used as a billing provider.
  • TAX Information

    We are required to collect local sales tax in states where THELAB25 has a physical presence. THELAB25 warehouse and HQ is located in Los Angeles. All orders shipped within California has an added 7.25% Sales Tax.
  • Shipping

    We offer domestic shipping within US, for full shipping information and fees please click here. For International Shipping requests please email us at contact@labno25.com
  • Returns

    Our return policy is 14 days. For full Terms and Conditions please click here.  Returns only will be accepted if all original tags remain attached.

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Sorry it looks like you are outside US. We do not ship to your region yet.

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