Shipping & Returns

All orders typically ship the next business day. Orders placed on Friday after 7pm (U.S Pacific Time) will ship out the following Monday.

SHIPPING COSTS AND METHODS

Order Total Method Cost Expected Arrival
$100+ Standard Free 5 business days or less
less than $100 5 days $7.99 5 business days or less
Any 3 days $25 3 business days
Any Next Day N/A Next day delivery available upon request, please contact us.

RETURNS AND EXCHANGES

Merchandise must be returned within 14 days.
Unfortunately, we do not accept exchanges. If you wish to exchange size/color simply place a second order. Once we receive your return, we will credit your account.

RETURN POLICY

Merchandise must be returned unworn, unused, unwashed, undamaged, and must have all original tags attached.

Footwear must include the original box in its original condition.

Unfortunately, intimates cannot be returned.

If jewelry or accessories come with an original designer packaging, it must be returned with the item.

Final Sale items (70% off) may not be returned.

HOW TO SEND YOUR RETURN

  1. Complete the return form included in your order and securely repackage the merchandise. If returning shoes do not use shoe box as your shipping box.
  2. Send your return to: TheLab25.com, 610 S Main Street #PH206, Los Angeles CA 90014.
  3. Ship your return using trackable and insured shipping method. LabNo25 is not responsible for packages we do not ship.
  4. You will receive notification email once we receive your return. Please allow up to 7 business days for return to be processed.

DAMAGED ITEMS: If you receive an item that is damaged, please contact customer service immediately.

HOW DO I CONTACT CUSTOMER CARE

If you have any questions that are not currently answered on our site, please contact customer care by e-mailing contact@thelab25.com. We will get back to you within 24 hours.

Sorry it looks like you are outside US. We do not ship to your region yet.

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